About
Welcome to Garnished Luxury, where we believe that home is where the heart is, and every space deserves to be adorned with elegance and style. As a new online home decor company, we are dedicated to providing you with the finest selection of luxurious home decor items that will elevate your living spaces to new heights of sophistication. Our curated collection boasts a range of exquisite and tasteful home decor pieces that are thoughtfully crafted to add a touch of opulence to your abode. Whether you're looking for statement pieces to make a bold impression or subtle accents to create a cozy ambiance, Garnished Luxury has something to suit every discerning taste. Step into a world of refined indulgence and let us help you transform your home into a sanctuary of refined luxury.
FAQ
What is your return policy?
Return Policy
At Garnished Luxury, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not entirely pleased with your order, we offer a hassle-free return policy to make your shopping experience worry-free.
Eligibility for Returns:
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Items must be returned within 30 days of the original purchase date.
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Items must be in their original, unused condition, with all tags and packaging intact.
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Customized or personalized items are not eligible for returns.
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Clearance or sale items may have different return policies, which will be clearly stated at the time of purchase.
Return Process:
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Initiate Return: To request a return, please contact our customer service team at [email address/phone number] within 30 days of receiving your order. Provide your order number, item(s) to be returned, and reason for return.
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Return Authorization: Once your return request is approved, you will receive a return authorization number (RA#) and detailed return instructions.
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Package and Ship: Pack the item(s) securely in their original packaging, along with the RA# and a copy of the original invoice. Ship the package using a traceable and insured method at your expense.
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Inspection and Refund: Upon receiving the returned item(s), our team will inspect them for their original condition. If the item(s) meet the return eligibility criteria, a refund will be issued to the original payment method within 5-7 business days. Please note that original shipping charges are non-refundable.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, you may return the original item following the return process, and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately with supporting documentation (e.g., photos) within 48 hours of receiving the item. We will work to resolve the issue promptly and provide you with a replacement or refund, as applicable.
At Garnished Luxury, we are committed to providing you with exceptional products and customer service. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.